FAQ's
GENERAL
What does Vault Studio do?
Vault is your all-in-one source for premium home remodeling materials and design. We offer curated selections of cabinetry, countertops, flooring, appliances, plumbing fixtures, windows, and more—sourced from 600+ vendors. We serve homeowners, designers, builders, and architects seeking efficiency, transparency, and expert guidance.
Can you help with design?
Yes! We offer premium interior design services. Our experienced team can assist with layout, material selection, and full-scope design packages tailored to your style and budget.
Where are you located?
We have showrooms in Santa Barbara, Palo Alto, and Malibu, with more locations coming soon.
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CUSTOMER SERVICE
How can I get in touch with Vault Studio?
You can reach us by phone, email, or by visiting one of our showrooms. We also offer virtual consultations via Zoom. For quick questions, feel free to reply directly to any email you’ve received from our team.
What are your showroom hours?
Our typical hours are Monday–Friday from 9 AM to 5 PM. Weekend visits are by appointment only. Please contact your nearest location to confirm availability.
Do I get a dedicated point of contact for my project?
Yes. Every client is assigned a dedicated designer or account manager who will guide you through the process and coordinate with our logistics and vendor team.
How do I check the status of my order?
Your Vault contact will provide regular updates. You can also email our logistics team for real-time order tracking and estimated delivery timelines. support@vault.studio
Do you offer delivery services?
Yes. We coordinate delivery to your home, job site, or contractor’s warehouse. Delivery fees vary based on location, order size, and vendor policies.
What happens if my product arrives damaged?
We will assist with claims and replacements in accordance with the vendor’s warranty or shipping policy. Please inspect all deliveries upon arrival and notify us within 48 hours of any issues.
Do you offer returns or exchanges?
Because most of our products are custom-ordered, some sales are final.
However, we’ll work with vendors to accommodate exchanges or return when possible. Restocking fees may apply. See Full Return Policy Here
Can I make changes after placing an order?
Order changes are only possible within a short window after payment, and depend on vendor approval. Contact us immediately if you need to make a change—we’ll do our best to help.
Do you offer price matching?
We do offer price matching, and we provide exclusive trade pricing, bundled discounts, and access to over 600 vendors—helping you save through consolidation and expert sourcing.
Can I schedule a consultation before I start my project?
Yes. We offer free discovery consultations to help you explore ideas, understand pricing, and plan your next steps. You can book a call or showroom visit directly through our website.
Who should I contact if I have a billing or payment question?
Please contact our accounting department via accounting@vault.studio or speak to your Vault representative for assistance.
KITCHEN SERVICES
What materials do you provide for kitchens?
We offer cabinetry, countertops, appliances, plumbing fixtures, cabinet hardware, sinks, and more. All sourced from trusted high-end and mid-range brands.
Do you help with kitchen design?
Yes. Our designers create layouts, 3D renderings, and assist in selecting finishes that match your budget and style—from starter kitchens to luxury builds.
Can I just buy materials without design help?
Absolutely. You can purchase materials à la carte. But many clients choose to work with our design team to streamline the process and avoid costly mistakes.
Do you offer budget-conscious options?
Yes. We carry multiple brands across various price points—whether you’re remodeling a rental or building a custom home.
How long does a kitchen design process typically take?
It depends on the project’s complexity, but most designs are completed in 1–3 weeks, Material availability and lead times vary by brand from 4 to 12 weeks.
APPLIANCES
Which appliance brands do you carry?
We carry top-tier and value brands including Miele, Bosch, Gaggenau, Thermador, ZLINE, Bertazzoni, and more.
Can I purchase appliances without doing a full remodel?
Yes. You can purchase appliances as a standalone order or as part of a full design package.
Do you offer appliance delivery or install?
Vault does not install appliances, but we coordinate delivery logistics and provide cut sheets for your contractor or installer.
Can you help me choose appliances that match my kitchen design?
Yes. Our designers will help you select the right models based on your space, layout, cooking style, and aesthetic preferences.
Do you offer package discounts?
Yes. Appliance packages (e.g., range + fridge + dishwasher) often qualify for bundle pricing or brand-specific rebates.
BATHROOM SERVICES
What items can I source for my bathroom remodel?
We provide vanities, countertops, mirrors, lighting, plumbing fixtures, tile, shower systems, and freestanding tubs—all from vetted premium and value brands.
Can you help design a custom bathroom layout?
Yes. From powder rooms to primary suites, our design team can help with layouts, material selections, and custom solutions that maximize space and function.
Do you offer ADA-compliant or aging-in-place solutions?
Yes, we can source accessible fixtures and finishes to meet ADA guidelines or other specific needs.
FLOORING SERVICES
What types of flooring do you offer?
We offer engineered wood, hardwood, LVP (Luxury Vinyl Plank), tile, and some specialty surfaces for both residential and light commercial use.
Can I see samples in person?
Yes, visit our showroom to browse hundreds of curated samples and speak with a design consultant.
Do you offer waterproof flooring options?
Yes. We carry several waterproof LVP and tile lines, ideal for kitchens, bathrooms, and basements.
Can you match an existing floor?
We can help identify close matches or alternatives if you bring a sample or photo to our showroom.
Do you provide flooring installation?
Installation is not provided directly by Vault, but we can connect you with trusted professionals or coordinate with your contractor.
WINDOWS
What kinds of windows do you offer?
We source vinyl, aluminum, wood-clad, and fiberglass windows. We carry 12+ brands across different performance levels and price points.
Do you provide window installation?
We do not provide installation. We recommend working with a licensed window contractor or builder. We’re happy to coordinate and supply all specs needed.
Can you help me choose the right window material?
Yes. Our consultants can explain the pros and cons of each type (vinyl, fiberglass, wood, etc.) and help you select based on your location, aesthetics, and budget.
Do you offer custom-size windows or large formats?
Yes. We can source oversized windows, pocketing sliders, and custom shapes. Lead times may vary.